Returns & Refunds Policy
Eligibility for Returns
- 30-day return window from delivery date
- Items must be:
- Unworn and in original condition
- With all tags attached
- In original packaging
- Accompanied by proof of purchase
Non-Returnable Items
- Customized/personalized products
- Items marked “Final Sale”
- Used or damaged goods
- Gift cards/digital products
Return Process
- Initiate return online:
- Log in to your el-naturalistashop.com account
- Go to “Order History”
- Select “Request Return”
- Prepare package:
- Use original packaging
- Include all accessories
- Attach return label
- Ship your return:
- Drop at designated carrier locations
- Keep tracking receipt
Refund Details
- Processing time: 5-7 business days after receipt
- Refund method: Original payment form
- Exceptions:
- Gift returns receive store credit
- Refunds may take 3-10 banking days
Return Shipping Costs
- Free returns for defective/wrong items
- Customer pays return shipping otherwise
- $6.99 deducted for prepaid labels
Defective Items
- Contact us within 7 days of delivery
- Provide photos of defects
- Replacement or full refund offered
International Returns
- Customer covers return shipping
- May be subject to 15% restocking fee
- Original shipping costs non-refundable
Return Status
Track your return:
- Via your account dashboard
- Through carrier tracking
- Email notifications at each stage
For complete return assistance, visit el-naturalistashop.com/returns-help or contact customer service.