Frequently Asked Questions (FAQ)
Orders & Shipping
▶ How do I place an order?
Browse our collection, add items to your cart, and complete checkout through our secure payment system.
▶ What are your shipping options?
- Standard Shipping: 3-5 business days ($6.99)
- Express Shipping: 2-3 business days ($14.99)
- Free shipping on orders over $150
▶ Can I track my order?
Yes, you’ll receive a tracking number via email once your order ships. Track at el-naturalistashop.com/track.
Returns & Exchanges
▶ What’s your return policy?
30-day return window for unworn items with original tags. See full policy at el-naturalistashop.com/returns.
▶ How do I exchange an item?
Process a return and place a new order for your preferred item. We don’t offer direct exchanges.
Product Care
▶ How should I care for my shoes?
- Use natural cleaning products
- Avoid machine washing
- Store in a dry, ventilated area
- Apply protective sprays as needed
▶ How do I choose my size?
Refer to our detailed sizing chart on each product page. We recommend measuring your feet for best fit.
Payments
▶ What payment methods do you accept?
Visa, Mastercard, American Express, PayPal, and Apple Pay.
▶ Is my payment secure?
Yes, we use 256-bit SSL encryption for all transactions.
Account Help
▶ How do I reset my password?
Click “Forgot Password” on the login page and follow the emailed instructions.
▶ Can I change my order after placing it?
Only if it hasn’t shipped yet. Contact us immediately for assistance.
Sustainability
▶ Are your materials eco-friendly?
Yes, we use natural, sustainable materials whenever possible. See product descriptions for details.
▶ What’s your carbon footprint?
We offset 100% of our shipping emissions through verified programs.
International Orders
▶ Do you ship worldwide?
Yes, to most countries. Shipping costs vary by destination.
▶ Who pays customs fees?
The customer is responsible for any import duties or taxes.
For additional questions, visit our full Help Center at el-naturalistashop.com/help.